Privacy Policy of Akshita Healthcare Agency

Effective Date: [October 24, 2025]
Last Updated: [April 28, 2026]

1. Introduction

Welcome to Akshita Healthcare Agency (“we,” “our,” “us”). We are a premier Revenue Cycle Management (RCM) and Medical Billing agency dedicated to providing high-quality outsourcing solutions to healthcare providers globally, specifically in the USA and the UK.

Talking about Akshita Healthcare Agency service is your ultimate madical hub. It safe user privacy policy and the security of your data—and your patients’ data—are our highest priorities. This Privacy Policy outlines how we collect, use, disclose, and safeguard information when you visit our website [Insert Website URL] or use our professional services. By accessing our website or using our services, you agree to the terms outlined in this policy.

2. Scope and Compliance

This policy applies to all information collected through our website, mobile applications, and any related services, sales, marketing, or events.

As a healthcare-focused BPO, we strictly adhere to international data protection standards, including:

  • HIPAA (Health Insurance Portability and Accountability Act): For our clients in the United States, we operate as a “Business Associate” and comply with all security and privacy rules regarding Protected Health Information (PHI).
  • GDPR (General Data Protection Regulation): For our clients in the United Kingdom and Europe, we comply with data processing standards to ensure the protection of personal data.
  • PIPEDA & Other Local Laws: We ensure compliance with relevant data privacy laws in all jurisdictions where we operate.

3. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked to an individual (“Personal Information”).

A. Information Provided by You

  • Akshita Healthcare Contact Data: Name, business email address, phone number, and physical office address.
  • Professional Data: Job title, name of the medical practice/facility, and medical specialty.
  • Inquiry Data: Information you provide when requesting a quote, a free billing audit, or a consultation.

B. Protected Health Information (PHI)

As an RCM service provider, we process PHI on behalf of our clients (Healthcare Providers). This includes:

  • Patient demographics (Name, DOB, Gender).
  • Insurance information (Policy numbers, payer details).
  • Clinical data (Diagnosis codes, CPT codes, treatment details).
  • Financial data (Billing records, payment history).

C. Automatically Collected Information

When you visit our website, we automatically collect certain technical information:

  • Log Data: IP address, browser type, operating system, and referring URLs.
  • Usage Data: Pages viewed, time spent on the site, and clicking patterns.
  • Cookies: Small data files stored on your device to improve user experience.

4. How We Use Your Information

We use the collected information for various business purposes, including:

  1. Service Delivery: To perform medical billing, coding, and RCM services as per our contract.
  2. Communication: To respond to inquiries, send administrative information, and provide support.
  3. Improvement: To analyze website traffic and improve our service offerings.
  4. Security: To monitor for potential fraud or security breaches.
  5. Legal Compliance: To fulfill our obligations under HIPAA, GDPR, and other regulatory frameworks.

5. Data Processing and Storage

All data is processed using secure, industry-standard technologies.

  • Data Hosting: We use encrypted cloud-based servers and secure physical infrastructure.
  • Offshore Processing: Information collected may be processed in India (our delivery center) under strict contractual safeguards (Business Associate Agreements) to ensure the same level of protection as required by US and UK laws.

6. HIPAA Compliance (Special Section for US Clients)

Akshita Healthcare Agency understands the sensitivity of Protected Health Information (PHI). We implement:

  • Administrative Safeguards: Regular staff training on HIPAA privacy rules.
  • Physical Safeguards: Restricted access to data centers and workstations.
  • Technical Safeguards: 256-bit encryption for data at rest and in transit, multi-factor authentication, and secure VPNs.

7. GDPR Rights (Special Section for UK/EU Clients)

If you are located in the UK or EU, you have the following rights:

  • The Right to Access: You can request copies of your personal data.
  • The Right to Rectification: You can request that we correct any inaccurate information.
  • The Right to Erasure: You can request that we delete your personal data under certain conditions.
  • The Right to Data Portability: You can request that we transfer the data to another organization.

8. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share information only in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist us in operating our website or conducting our business (e.g., IT hosting, email marketing).
  • Legal Requirements: If required by law, subpoena, or government request.
  • Business Transfers: In connection with a merger, sale of company assets, or acquisition.

9. Data Security

We implement a robust security framework to protect against unauthorized access, alteration, or destruction of data. This includes:

  • Secure Socket Layer (SSL) technology.
  • Regular vulnerability scanning and penetration testing.
  • Strict “Clean Desk” policies in our operations center.
  • No external storage devices (USB/CD) allowed in processing areas.

10. Data Retention

We retain personal information and PHI only for as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., medical record retention laws usually require 6-10 years). When data is no longer needed, it is securely shredded or digitally wiped.

11. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. You can choose to disable cookies through your browser settings; however, some features of the website may not function properly as a result.

12. Third-Party Links

Our website may contain links to third-party websites (e.g., medical billing software like Kareo or Athenahealth). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

13. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will take immediate steps to delete the data.

14. International Data Transfers

By using our services, you acknowledge that your information may be transferred to and processed in India. We ensure that such transfers are governed by Standard Contractual Clauses (SCCs) and Business Associate Agreements (BAAs) to maintain high security.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top of the page will indicate when the latest changes were made. We encourage you to review this page periodically.

16. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact our Data Protection Officer (DPO):

Akshita Healthcare Agency
Email: [akshitahealthcare@gmail.com]
Phone: [+91-9660149050]
Address: [Your Office Address, India]
Website: [Akshitahealthcare.com]